How can we help?
Everything you need to know about orders, payments and reselling on Tickify. Still stuck? Message our team — we usually reply within a few hours.
Frequently asked questions
How do I buy tickets?
Find your event, pick a section and quantity, then continue to checkout. You'll need to be signed in so we can attach the order to your account.
How does payment work?
We confirm payments manually. At checkout you get an order reference and a button that opens WhatsApp (or SMS) with your order details pre-filled. Our team then shares payment details in that chat.
When is my ticket confirmed?
As soon as we verify your payment, the order moves to confirmed and your ticket appears in your account. Orders are held for 30 minutes; unpaid holds release automatically.
Can I resell tickets on Tickify?
Yes — apply on the reseller page. Once your application is approved you can list tickets for any event on the marketplace.
What about refunds?
Refund requests go through our support team. Message us with your order reference and we'll review it against the event organizer's policy.
Contact support
Have your order reference ready so we can find your booking quickly.