Refund & cancellation policy
How we review refund and cancellation requests.
Unpaid orders
An order holds the selected tickets for 30 minutes. If payment is not confirmed within that window, the hold is released automatically and nothing is charged.
Paid orders
Refund requests for confirmed orders are reviewed by our support team against the event organiser's policy. Send us your order reference and the reason for the request and we will review it and tell you the outcome.
Cancelled or rescheduled events
If the organiser cancels or reschedules an event, contact support with your order reference. What we can offer depends on the organiser's decision for that event.